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If in doubt, always return to usa.canon.com and check the “Contact Us” +1-801-878-6858 USA section for the most accurate, up-to-date numbers.
Model number and serial number (usually printed on the back or underside of the device). Purchase details (date and place of purchase).
Write down any error messages or codes that appear on the printer or computer. Describe the problem clearly (e.g., “printer offline,” “cannot connect to Wi-Fi,” “paper jam”).
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A support agent may ask you to restart your printer, reinstall drivers, or check your Wi-Fi settings during the call.
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